PILGRIM HOUSE POLICIES

RATES


All room rates are based on single or double occupancy, except our 2 Bedroom Suite*.

  • Rates are subject to change without notice and do not include 11.7% MA room taxes
  • Weekend rates may apply Friday, and Saturday nights; a minimum stay may be required for most weekends
  • *Maxiumum occupancy for our 2-Bedroom Suite is four (4) guests
  • The fee for one (1) additional person in a guest room (if space permits) is $75/night and include a fold-out cot

Holidays and special events have higher rates and minimum stay requirements. These include but are not limited to Memorial Day Weekend, July 4th Week, Bear Week, Carnival Week, Labor Day Weekend, Columbus Day Weekend, Women’s Week, Fantasia Fair, Halloween, Thanksgiving Weekend, Holly Folly Weekend, New Year’s Eve, Valentine’s, Presidents’ Day Weekend, and other special events. Please visit our online booking engine for rates for specific dates.

And, you ALWAYS STAY FOR LESS when you book directly from the Pilgrim House website!

DEPOSITS & PAYMENTS


Reservation Deposits
A deposit of your total stay is required at the time of booking to confirm your reservation.

  • Reservations of four (4) nights or longer require a 50% deposit
  • Reservations of three (3) nights or less require a 100% deposit
  • Reservations made within seven (7) days or less require a 100% deposit, are non-refundable, and non-transferable
  • Promotional room rate sales require a 100% deposit, are non-refundable, and non-transferable

All major credit cards are accepted. All deposits and payments are due in U.S. funds only. Checks are accepted for deposit only and must be received within two (2) weeks of the booking. Personal checks are not accepted for final payment.

Final payment/balance due will be taken seven (7) days before arrival. In the event of early departure or no-shows, the full amount of the reservation will be charged.

And, you ALWAYS STAY FOR LESS when you book directly from the Pilgrim House website!

Please note: Reservations made through 3rd party online travel agents are non-refundable.

RESERVATION CHANGES


We get it. 
Things come up. Plans change.

At Pilgrim House, we updated our room reservation changes policy to reflect the modern traveler’s needs.

RESERVATION DEPOSITS
A deposit of your total stay is required at the time of booking to confirm your reservation.
  • Reservations of four (4) nights or longer require a 50% deposit
  • Reservations of three (3) nights or less require a 100% deposit
  • Reservations made within seven (7) days or less require a 100% deposit and are non-refundable
  • Promotional room rate sales require a 100% deposit and are non-refundable

REFUNDS
Your reservation deposit is refunded if you cancel 30+ days before the arrival date. A fee of $100 plus tax will be assessed for all room cancellations.

RESCHEDULING
Your reservation deposit is credited to your account if you reschedule up to eight (8) days before the arrival date. Use your deposit credit for future reservations at Pilgrim House for up to one (1) year.

CANCELLATIONS within seven (7) days before arrival will be charged the total amount of the reservation.

Final payment/balance due will be taken seven (7) days before arrival. In the event of early departure or no-shows, the full amount of the reservation will be charged.

And, you ALWAYS STAY FOR LESS when you book directly from the Pilgrim House website!

Please note: Reservations made through 3rd party online travel agents are non-refundable.

CHECK-IN & CHECK-OUT


Check-in hours are between 3 and 6 pm.
Please contact us to make arrangements for late check-in if you anticipate arriving after hours.

Check-out time for guests and their cars is 10 am.
Arrangements must be made in advance for late check-out.

Should you need to leave your luggage after check-out time, we will gladly store it at the front desk. Valid photo identification and a credit card are required for all reservations.

And, you ALWAYS STAY FOR LESS when you book directly from the Pilgrim House website!

PARKING AT PILGRIM HOUSE


Two (2) parking options are available when you stay at Pilgrim House.

Parking at Pilgrim House is reserved for members of our Preferred Pilgrim Loyalty Program. Become a Preferred Pilgrim now! Membership is Free!

1) On-site parking at Pilgrim House is available at $50/night for Preferred Pilgrim guests on a first-come-first-serve basis. ON-SITE PARKING CAN ONLY BE RESERVED BY CALLING AHEAD at (508) 487-6424. 

Pilgrim House Parking policies

  • Parking at Pilgrim House is reserved for members of our Preferred Pilgrim Loyalty Program.
  • Pilgrim House only has a limited number of on-site parking spaces. ON-SITE PARKING CAN ONLY BE RESERVED BY CALLING AHEAD at (508) 487-6424. 
  • All guests must display a provided parking permit on the dashboard of their vehicle at all times.
  • Parking is limited to one vehicle for each room.
  • Please let us know in advance if you have a large vehicle*
  • Three (3) electric vehicle charging station on-site parking spaces are available on a first-come-first-serve basis.
  • Parking is at your own risk — we cannot be held responsible for damages or theft inflicted on your car while you are staying with us.

Please note that while we do our best to provide parking for all our guests, we may not always guarantee space in our lot. *Due to limited space, trucks and oversized vehicles can only be accommodated at Public Parking lots.


2) Public Parking in Ptown
Provincetown has a limited amount of available parking. Plan ahead. 🙂

  • Free Parking is available on the street and in town lots from November 1st thru March 31st
  • Paid public parking is in effect from April 1st thru October 31st

DOGS


Canine accommodations at Pilgrim House are reserved for members of our Preferred Pilgrim Loyalty Program. Become a Preferred Pilgrim now! Membership is Free!

We are able to accommodate up to two (2) dogs that total up to 35 pounds in a limited number of Pilgrim House guest rooms.

For guests with dogs, a dog fee will be added to their hotel bill. Fees are based on room type:

  • Classic Room: $59/night per dog + tax
  • King Room: $99/night per dog + tax
  • VIP Stateroom: $139/night per dog + tax

Please see our Dogs page on how to enjoy your pet at Pilgrim House.

NO SMOKING


Pilgrim House is 100% smoke-free.
No smoking of any kind is permitted on the property. Guests smoking on property will be asked to leave without a refund. Failure to adhere to the smoking policy will result in a damage charge of $250. Outdoor smoking is permitted on Commercial St. or Bradford St.

LOST KEYS


Please return your room key to the front desk door upon check-out.
Keys not returned at the time of check-out will be subject to a lost key fee of $75 per key.

DAMAGES


Each guest room is thoroughly inspected before arrival to ensure that all Pilgrim House guests enjoy a fresh, clean, perfectly appointed room. New guests are asked to notify the management or front desk immediately of any suspected prior damage or accidental damage(s) when they check-in.

Guests are financially responsible for any, and all damages caused purposely or by accident during their stay. Pilgrim House is not responsible for accidents or injury to guests or loss of money, jewelry, or valuables of any kind.

COVID-19 MANDATES


What are the latest vaccination and mask requirements at Pilgrim House?
Pilgrim House follows any required Provincetown Covid-19 mandates. Before your visit, check provincetown-ma.gov for the latest Covid-19 information. (Updated May 12, 2022.)

Breathe easy at Pilgrim House.
Since the early days of Covid, Pilgrim House has taken significant, measurable steps to improve ventilation systems throughout our property, including installing a new HEPA filtration system that inactivates up to 99% of viruses on every HVAC air cycle, removing our dropped ceiling, and installing additional A/C units in our Showroom.